/customer ops
Shipping
Printed to order. Usually ships in 2–5 business days. Delivery time is the carrier's little road trip after that.
Production time
Each shirt is printed after you order. Most orders ship out in 2–5 business days. That is ship-out time, not a teleportation promise.
Delivery time
Carrier transit depends on destination, carrier load, weather, and the other little jokes of modern logistics.
Tracking
When the order ships, tracking is added to the Shopify order status page linked from your confirmation email.
Wrong address
Contact support immediately. If the order is already in production or shipped, the carrier may not allow changes.
Split shipments
Occasionally items can ship separately depending on fulfillment routing. Same order, more boxes. Glamorous stuff.